SHIPPING AND RETURNS
At Fortuna-XXI, we strive to provide you with the best shopping experience. Customer satisfaction is of paramount importance to us. The quality of our products is guaranteed. We offer free shipping on all orders over £100 in the UK and we ship with Royal Mail First Class. The shipping fee is: £5.39 First Class Signed parcel under 2kg, and £8.15 Royal Mail special delivery by 1pm Monday-Friday, under 500g. All our products are carefully packaged to ensure they arrive in perfect condition. For caviar orders, products are dispatched with gel ice packs and thermo-isulated packaging. If you have any questions about our shipping policy, please contact us. All products are dispatched Monday-Thursday.
We want you to be completely satisfied with your purchase from Fortuna-XXI. We recommend putting caviar products in the fridge straight away after receiving. Once opened, we recommend consuming caviar within 2 -3 days. For best before dates, please see individual packaging.
If for any reason you are unsatisfied with your purchase, then please do get in touch so we can make suitable arrangements for an exchange, return or refund. All complains much be made within 14 days of receipt of goods. Shipping costs are non-refundable. Normally we don't offer a refund for caviar as we cannot be sure how caviar has been kept and we do not resell a product to another customer once it has been sent out and returned. However, under a special circumstances, we will offer a part or full refund.